Returns & Refund

The general returns policy comprises

  1. An item may be eligible for return within the applicable return window if it fulfills one or more of the following conditions:
    • Was delivered in a physically damaged condition
    • Has missing parts or accessories
    • Is different from what was ordered
    • Is no longer needed (not all items may be eligible)

Please note that Products marked as “non-returnable” on the product detail page cannot be returned.

  1. All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you. Please look at the returns policy category wise. We may reject the return pickup if the items are not returned according to the policy mentioned against each category.
  2. Some items may not be eligible for return if you “no longer need it” (including cases of buyer’s remorse such as incorrect model or color of product ordered or incorrect product ordered).
  3. If the return window of your product has expired, we refer you to the brand warranty center (if applicable).

If your item meets the requirements, your return can be initiated by calling our Customer Service at +880-01796 15 20 25. Requirements will vary for category which you can find below. Please note that you have to contact our customer service within the provided window (Calendar days) for each product category to initiate the returns process.

You will always find the relevant terms on the product page (Return Policy tab).